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Troubleshooting and FAQs
Best Practices and solutions for most common issues a participant might encounter
Can a user without a webcam connect and participate in a session?
I have not received my credentials
How to perform a hard refresh of your browser
Participant is permanently stuck in a Split room
Page is not loaded correctly or the audio and/or video has failed
Split into Rooms - How do they work (Participant)
Split into Rooms - Troubles with accessing them (Participant)
Copy link button not working correctly in IE11
Participants do not hear audio when replaying a session recording
Open a Chrome Incognito Window