Best Practices ahead of a session (PARTICIPANT)

Mashme.io Team

Modified on: Tue, 31 Jan, 2023 at 7:13 AM

If this is the first time you access the platform, you will have received an email from contact@syncrtc.com with your credentials (user email and password)
- Note that for SSO access, your password will be your corporate one
Before the session, check your connectivity and devices at https://test.mashme.io/
- Follow the troubleshooting steps, if necessary
Locate in your email the invite for the specific session and click the “Go To Room” button
- Enter your credentials and enjoy the session!
During an ongoing session:
- You will be required to turn on your camera in order to activate the microphone
- If you intend to speak for a long time, please use a headset
- Please do not leave your mic locked (to avoid introducing undesired noise)
If you are a Remote Presenter:
- Please use a headset
- Do not leave the mic open when you are not speaking
If you are a Translator:
- Please use a headset
- For short pauses (coughing, drinking), mute from the headset instead of on the app
If you experience video conferencing issues (cannot see, hear, or speak):
- Refresh your browser to recover the lost streams or adjust to new devices quickly
- If the issue persists, go to the ፧ button (top right corner) and “Change/Test Devices”
If you find any issues, please contact support