Recommended steps to follow as preparation for a session:
If this is the first time you access the platform, you will have received an email from contact@syncrtc.com with your credentials (user email and password)
Note that for SSO access, your password will be your corporate one
Before the session, check your connectivity and devices at https://test.mashme.io/
Follow the troubleshooting steps, if necessary
Locate in your email the invite for the specific session and click the “Go To Room” button
Enter your credentials and enjoy the session!
During an ongoing session:
You will be required to turn on your camera in order to activate the microphone
If you intend to speak for a long time, please use a headset
Please do not leave your mic locked (to avoid introducing undesired noise)
If you are a Remote Presenter:
Please use a headset
Do not leave the mic open when you are not speaking
If you are a Translator:
Please use a headset
For short pauses (coughing, drinking), mute from the headset instead of on the app
If you experience video conferencing issues (cannot see, hear, or speak):
Refresh your browser to recover the lost streams or adjust to new devices quickly
If the issue persists, go to the ፧ button (top right corner) and “Change/Test Devices”
If you find any issues, please contact support
Related articles
Best Practices ahead of a session (PRESENTER)
Contact mashme.io Support Team
Tips: enter/leave mashme, credentials, Magic Link, M206 error
I have not received my credentials
How do I change my devices (mic & cam)?
Login to mashme·io [new Magic Link]