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Proctoring exams with mashme·io (Presenter)


Exam proctoring with mashme

mashme platform can be used for Proctoring Exams with the hereby steps-to-follow.

In some cases, the exams need to be completely anonymous (among examinees but also to the examiners), for which additional tips are provided.

Participants can consult our article for instructions: Taking exams with mashme·io (Participant)

Specific requirements for anonymity use case

  • Participants should not communicate in anyway with each other in the room before/during/after the session
  • Their identities must be anonymous to the virtual room (name XX; no avatar)
    • Their names should not be revealed: “Participant/Candidate/Student XX”
    • Their profile photo should be a blank image or a standard avatar

Preparation: create rooms/sessions

  1. Create the room, add users with their email and name (anonymity use case: use a generic name "Participant XX")
  2. OPTIONAL: Create the session (choosing to notify participants, if you want to send an invitation)
  3. For anonymity use case: edit the room you just created, export the participants list (.csv file), delete all existing participants (not necessary to delete them one by one: changing the room layout removes all) and save changes
    • Participants will not be able to access the room:
    • However, they will still be able to access the platform (https://app.mashme.io/) and perform the test to check devices and connection (https://test.mashme.io/) once they are logged in
      • If they encounter any issue, the test contains self-help steps to troubleshoot, or they can contact support for assistance before the session
      • The test can be carried out without being connected to the platform, but the information it provides will not be complete (i.e., support won’t know which user has carried it out)
      • Check related articles at Test Portal
  4. Send a notification to all the participants informing that:
    • they have been added to the platform
    • they must have received:
      • an email with access credentials (in case they were new to mashme)
      • an email for the session invitation (if session was created and notified)
      • if users do not receive these emails (sent by the platform from contact@syncrtc.com), either because their mail manager is blocking them or because the company servers are quarantining them (and they do not even reach the user’s spam folder), they can contact us to provide them with a new password or the link to the room
    • recommend that they log into the platform and run the test (the link is also included in the invitation email) to check devices and connection prior to the session, under the same conditions in which they will take the exam
  5. For anonymity use case: 30' before the session, edit the room, enter all the participants through the Multiple Input option using the previously downloaded .csv file and save changes
    • If you want any of the Participants to have the role of Remote Presenter, you must assign it before saving changes, as this information is not included in the .csv file
  6. Launch the room
  7. Additional tips for anonymity use case:
  8. For anonymity use case: once exam is over, ask the participants to leave the room
    • When room is empty: edit it, remove all participants (so they can no longer access and interact with each other) and save changes
  9. Close the virtual room
  10. You can request the session analytics report from the Analytics Portal. For anonymity use case: re-add the participants to the room using the .csv file, request the report, delete the participants again
    • The reports include the ID of the participant, as well as their assigned name and e-mail. The downloaded files have .csv format, which is easily editable in any spreadsheet application (excel, sheets, etc), so it is possible to eliminate quickly and easily the columns related to personal data before sharing the reports
    • Regarding the management of confidential data, these reports can only be requested from the Analytics Portal by the administrator; they will receive an email in their associated mail account, containing a URL that will only download the file if they are registered on the platform with the administrator credentials used to request it
    • For further info, check our following articles:

Details to be considered

  • mashme does not need a "registration" process as such from the participants side; the first time a member is added to a room in the organisation (in any role), the platform automatically “registers” them
    • They will receive an email with their credentials (email, password)
    • They will have access to the platform at https://app.mashme.io/ and to all the room/s they belong to (either using the link provided in the invitations or selecting them from the list in the hall of rooms)
    • If they try to access a room they have been removed from(using the link, as it will not appear anymore in their list of rooms), they will receive an M206 error message
    • If they try to access a room that has been removed/deleted(using the link, as it will not appear anymore in their list of rooms), they will be redirected to the hall, with no message
    • If they are removed from all the rooms they belonged to, they will still be able to log into the platform with their credentials (but their list of rooms will be empty)
  • Note that it is not necessary to assign an Assistant to the session:
  • Therefore, we recommend to create a session WITHOUT an assistant and WITHOUT Remote Presenters, and to control the session from the physical room itself; this way:
    • you will be able to see and control all participants from the videowall
    • you will be able to moderate and resolve doubts from the tablet: un/block microphones or cameras, answer private chats, delete room chat, etc.

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