TABLE OF CONTENTS
- REGISTER INTO MASHME
- TEST CONNECTION AND DEVICES
- CHANGE PROFILE SETTINGS
- DURING THE EXAM
- DOUBTS / ISSUES
If you have been invited to an exam using mashme·io, this article contains useful tips that will help you prepare in advance.
REGISTER INTO MASHME
If you have received an email from contact@syncrtc.com with your credentials (user & password), you have already been added to the platform by your administrator. Welcome aboard!
You can know access it from https://app.mashme.io
If you cannot find it, please check the spam folder or contact your organization.
Tips: enter/leave mashme, M206 error and user credentials
TEST CONNECTION AND DEVICES
It is highly recommended that you check your connection and devices (computer, camera, speakers & microphone or headset) before the exam, with enough time so that you can troubleshoot any issue you might find.
It is important that you run the test on the same browser, connection and devices you will be using during the exam.
Run the mashme test
Go to: https://test.mashme.io/ and follow the instructions.
You can find all related information in our Test Portal help article.
If you encounter any issue, you can check our troubleshooting articles in our Help Portal Section: Test Portal (Device & Connectivity Test) or you can contact us via email or chat (Contact mashme.io support).
CHANGE PROFILE SETTINGS
If this is the first time you are using mashme, we recommend you to change your default password.
You may also want to change the platform language if you do not feel confortable with English (default).
It is likely that, for the sake of anonymity, you have been asked to modify your profile settings (name and/or picture).
You can find all related articles in our Help Portal section: Account Settings
- How do I change my password?
- How do I change the language?
- How do I change my user name?
- How do I change my profile photo?
Note that the profile picture cannot be removed, it has to be replaced with another image file.
If you have already set a photo but it should be anonymous, you can change it for a blank .jpg image or a standard avatar icon:
DURING THE EXAM
You may have received an Invitation email for the exam, with the details for the session: time, date and link to the virtual room.
- Open the recommended browser (Chrome)
- You can download it from: https://www.google.com/intl/es/chrome/
- Close any program, window or application you will not need for the exam
- It is very important to close any that may be using your cam/mic, such as other videoconference tools
- Enter the platform and access the virtual room
- Tips: enter/leave mashme, M206 error and user credentials
- If you are receiving an M-206 error message before the exam starts, room may be blocked until a few minutes before the exam begins, so as to avoid communication between room members
- Participant gets M206 error when trying to login into a session
- Try entering room again when the scheduled time comes (reopen link, do not refresh error page)
- Once inside the room, connect you camera and remove any background or blurred effect (if necessary)
- Camera must be connected all session long, so that Presenters can see you are alone in the room
- How do I start my camera?
- How do I change my background?
- Your mic may be blocked, so that you cannot interfere with other examinees nor interrupt the exam
- Use the Raise Hand feature or write in the chat if you need to contact the Presenters
- How do I speak to the room?
- How do I raise my hand?
- How do I use the chat?
- Any file you need for the exam will appear in the content window (centre part of the screen)
- You will be able to download them by clicking on each item
- How do I download a file from a room to my device?
- Once the exam is over, please exit the virtual room
In case the exam needs to be 100% anonymous, remember: no names, initials, signatures or clues about who you are.
Comply with any instructions from the people invigilating the exam: non-compliance may lead to disqualification.
DOUBTS / ISSUES
Hardware or Software issues
If you are experiencing HW or SW related issues, contact mashme support, either from the chat bubble (right bottom corner of the screen) or sending an email: Contact mashme.io support
Exam related doubts
If you have doubts about the exam itself, contact the Presenters using the chat tool in the left column of the virtual room: How do I use the chat?
If you cannot find it, you may have hidden it; click on the chat icon on the top center part of your screen to show it again.
Note that you may be asked not to write in the Room chat (visible to all room members) but in the Assistant or Presenters chat tabs. Messages in the main chat (Room chat) may be deleted for anonymity purposes.
