Operating System permissions for devices

TABLE OF CONTENTS

• Configure settings
• Further settings
• Still experiencing issues
• Related articles

Configure settings

Devices (such as microphone and camera) and screen share/record option must be allowed on the computer, so that they can be accessed by mashme or any other software. Settings will be slightly different depending on the Operating System.

These are the steps to check the Privacy Settings in computers running Apple macOS or Microsoft Windows:

• If you are running Windows 10 or later:
  • Go to:
    • W10:   Start   >   Settings   >   Privacy   >   Camera / Microphone
    • W11:   Start   >   Settings   >   Privacy & Security   >   Camera / Microphone
  • Check that the Camera/Microphone have access allowed
  • If not, turn “on” App Permissions for them and for the desired apps
  • Microsoft support related articles:
    • App permissions
    • Windows camera, microphone, and privacy
      • Turn on app permissions for your microphone in Windows 10
      • Manage app permissions for your camera in Windows
• If you are running macOS 10.14.x (Mojave) or later:
  • Use the Privacy pane of Security & Privacy preferences to manage the information Mac makes available to others
    • Go to:   Apple menu   >   System Preferences   >   Security and Privacy   >   Privacy tab
  • Check that the Camera/Microphone/ScreenRecording are allowed in the desired browser
  • If not, click the corresponding checkbox next to the browser used
    • If the lock at the bottom left of the pane is locked, click it to unlock the preference pane
    • When prompted, click “Quit Now” (changes will not take effect until browser is restarted)
  • Apple support related articles:
    • Change Privacy preferences on Mac
      • Control access to the camera on Mac
      • Control access to the microphone on Mac
      • Control access to screen recording on Mac

Further settings

• Check the Devices Permissions in your browser:
  • Browser permissions for devices (camera and microphone)
• If you're using a work/school device:
  • Your network administrator may have set camera/microphone settings for you.
  • In that case, you won't be able to change them as explained before.

Still experiencing issues

Some participants have reported experiencing issues on a combination of latest versions for macOS and Chrome browser: due to an incomplete, automatic browser update, Camera/ScreenShare cannot be enabled, although OS Privacy Settings and Browser Permissions are both displayed as active.

These are the actions to be taken:

• Close and reopen Chrome browser, so that the automatic upgrade is forced and completed
• If this does not solve the issue, please follow these steps:
  1. Go to macOS privacy settings (System Preferences   >   Security and Privacy   >   Privacy tab)
  2. Go to Camera/ScreenRecord and check if they are enabled
     1. If they are not, enable them (click the corresponding checkbox)
     2. If they are, disable and enable them again
  3. Save new configuration and restart browser to make changes effective

Related articles

Related troubleshooting articles you may also like to check:

• Browser permissions for devices (camera and microphone)
• Camera Troubleshooting
• Microphone Troubleshooting
• Screen Sharing tool (Presenter)
• How do I share my screen? (Student and Remote Presenter