Customers using MashMeTV upload the recordings to a platform named upick; sometimes they might encounter an error message, preventing them to upload the file:
Unable to upload recording file into upick platform.
Either not all questions were covered or the recording was not finished correctly.
It was part of the requirements for this solution that:
- all the questions present in the previously created form had to be covered and that
- the recording had to be finished by clicking the button for that purpose
Failing to do so will prevent the file to upload into upick platform.
All the questions in the form need to be covered (clicking through them if no response is required) and the recording needs to be completed using the designated button.