Details
It is possible to add the Administrator account in the room as a Participant, Remote Presenter, Assistant and/or Translator.
Problem Clarification
The Administrator account that creates the room is the owner of the room.
When launching the room, the owner of the room is automatically logged.
If the Administrator account is used for a different role in the room or session, this can cause undesired issues as only one profile is loaded at a time.
For example:
- The Administrator account is used for the assistant in one session.
- Room is launched using the Class Launcher URL and associated room code
- The Presenter sitemap is not loaded in the Surface, it is redirected to the support layout (Assistant user)
Cause
This feature is not supported.
ADMINISTRATOR ACCOUNT SHOULD NOT BE ADDED TO ANY ROOM OR SESSION.
Solution
Edit the room and/or recreate the session removing the Administrator account as any of the possible roles (Participant, Remote Presenter, Assistant or Translator)