Automatic email notifications
All Email notifications are sent to Participants from contact@syncrtc.com
The notifications are automatically sent by the platform under the following scenarios:
ROOM-related actions
- Creating/editing a room (adding participants to a new/existing room) → only notifies if user not registered
- subject field of the credentials email: “Room of the Future access details”
- only users who were not mashme members will be notified; an email is sent to each new user
- subsequent times they are added to a room, they will not be notified
- Removing participants from an existing room → does not notify the participants
- If members try to enter it afterwards, an M206 error message will be shown
- Deleting a room → does not notify its participants
- If it has future sessions created within, it does not notify either
- If members try to enter it afterwards, an M206 error message will be shown
SESSION-related actions
- Creating a session → only notifies if “notify all participants by email” is selected:
- subject field of the invite email: “Invitation to a mashme.io Room of the Future session name,date”
- an email (customized per role) is sent to all participants in the room:
- Administrator, Students, Presenter, Remote Presenters, Assistant & Translator/s
- possibility to either notify all members or none (cannot choose to notify specific users - coming soon)
- it is a standard invitation (cannot personalize the invite for each session - coming soon)
- note that "notify all" is checked by default when creating a session
- Sending a Reminder → identical email to invitation one
- all participants are notified (cannot choose to notify specific users - coming soon)
- Adding participants to a room after the session is created → it will not resend them the invite!
- a reminder to all participants can be sent (cannot choose to only notify new users - coming soon)
- Deleting a session:
- past session → does not notify
- ongoing session → cannot be deleted
- future session → prompts the option to notify all or not to notify:
- subject field of the email: "A Session has been cancelled"
- it is a standard notification (cannot personalize the invite for each session - coming soon)
PARTICIPANT-related actions
- Resetting password → only notifies the user
- subject field of the email: "Reset your password"
- expires within 60 minutes
- Requesting Magic Link → only notifies the user
- subject field of the email: "Login without password"
- expires within 30 minutes
Analytics reports
- Analytics Portal reports are as well sent from contact@syncrtc.com
Additional information
- All notifications can be personalized per organization (and/or translated) on demand
- Notifications will be sent to each participant in the language they have selected on their profile settings:
- This will affect notifications regarding credentials, invite, reminder and cancellation events
- Emails related to password reset will be translated as well in a close future
- Organizations with bilingual notifications are not affected by a language change in the profile
- This will affect notifications regarding credentials, invite, reminder and cancellation events
- Rooms/sessions edition:
- Rooms can be edited, even during ongoing sessions (only notifies if new member to the platform)
- Sessions cannot be edited, admin needs to delete them (not possible if ongoing) and recreate them with the new details (choosing whether to notify or not)
For further details, please Contact mashme.io support