TABLE OF CONTENTS
- How to enter a room in the mashme platform
- How to change credentials on the mashme platform (M206 error)
- How to exit a room and go to the hall (rooms list)
- How to exit the mashme platform
- Contact support
How to enter a room in the mashme platform
You can enter a room in 3 different ways:
- Use the link to the room (included in the invite email)
- Enter your credentials
- You will be redirected to the virtual room
- Go to the portal for your organization (https://organizationname.mashme.io)
- Enter your credentials
- The list of your rooms appears on the left; choose one or use the search field
- Go to the mashme login portal (https://app.mashme.io)
- Enter your credentials
- The list of your rooms appears on the left; choose one or use the search field
Credentials (user/pass vs SSO)
The login details will depend on the authentication method assigned by the platform to each user: user/pass or SSO.
Once the email is introduced and recognized as registered in the platform, only the login method assigned will be offered, hence making access easier for the participants (check full details at Login to mashme.io).
User/password authentication
Your mashme default credentials (first time you enter) would be:
- User: username@organization.org
- Password: 10 random alphanumeric characters (autogenerated by the system)
- We strongly recommend to change the default password
- The new Password Policy will apply (introduced in v 4.7 - Q2 2022):
- Password must be at least 8 characters long
- Mandatory presence of at least one upper case, one lower case, one number
Beware that these credentials are for the mashme platform only, not for the Help Portal area.
Single Sign On authentication
For organizations with Single Sign On enabled:
Choosing access "Via Single Sign On", page redirects to your org's regular authentication page
You’ll need to enter the credentials you use for your organization account access
You cannot modify your SSO credentials from within mashme
Note that, in an org with SSO enabled, login will be user/pass or SSO depending on each participant's email
The platform will offer the corresponding method assigned to their email domain
How to change credentials on the mashme platform (M206 error)
- Go to https://app.mashme.io and log out (last option in main menu in top left corner)
- Enter the platform (direct link to room or enter login page) and log in with the right credentials
How to exit a room and go to the hall (rooms list)
When inside a room, there are 2 ways of loading the hall of rooms:
- Open the menu icon (top left avatar) and choose the option "Leave this room"
- Navigate at any time to https://organizationname.mashme.io
How to exit the mashme platform
You can exit the platform in different ways:
- From the Hall of Rooms:
- Click on your name (top left)
- Choose Logout
- From inside a room:
- Click the Exit arrow (top right)
- Or click on your name (top left) and choose Logout
Contact support
For further details, please Contact mashme.io support