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Tips: enter/leave MashMe, M206 error and user credentials

How to enter a room in the MashMe platform

You can enter a room in 3 different ways:

  • Use the link to the room, sent in the invite
    • Enter your credentials
    • You will be redirected to the virtual room
  • Go to the portal for your organization (https://organizationname.mashme.io)
    • Enter login details
    • The list of your rooms appears on the left; choose one or use the search field
  • Go to the mashme login portal (https://app.mashme.io)
    • Enter login details
    • The list of your rooms appears on the left; choose one or use the search field

Your credentials would be:

  • Mashme’s default credentials (first time you enter):
    • User: username@organization.org
    • Password: 10 random alphanumeric characters (autogenerated by the system)
    • We strongly recommend to change the default password
  • If your organization has SSO enabled:

Beware that these credentials are for mashme platform only, not for the Help Portal area!


How to change credentials on the MashMe platform (M206 error)

  • Go to https://app.mashme.io and log out (last option in main menu in top left corner)
  • Enter the platform (direct link to room or enter login page) and log in with the right credentials


How to exit a room and go to the hall (rooms list)

When inside a room, there are 2 ways of loading the hall of rooms:


How to exit the MashMe platform

You can exit the platform in different ways:

  • From the Hall of Rooms:
    • Click on your name (top left)
    • Choose Logout
  • From inside a room:
    • Click the Exit arrow (top right)
    • Or click on your name (top left) and choose Logout

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