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Tips: enter/leave MashMe, M206 error and user credentials

◦ How to enter a room in the MashMe platform:

  • You can enter a room in 3 different ways:

    • Use the link to the room, sent in the invite

      • Enter your credentials

      • You will be redirected to the virtual room

    • Go to the portal for your organization (https://organization.mashme.io)

      • Enter login details

      • The list of your rooms appears on the left; choose one or use the search field

    • Go to the mashme login portal (https://app.mashme.io)

      • Enter login details

      • The list of your rooms appears on the left; choose one or use the search field

  • Your credentials would be:

    • Mashme’s default credentials (first time you enter):

      • User: name@organization.org

      • Password: name-20XX, being 20XX the year you first joined mashme

      • We strongly recommend to change the default password

    • If your organization has SSO enabled:

      • You’ll need to enter the credentials you use for your org account access

      • Note that the SSO option will be available in https://organization.mashme.io

  • Beware that these credentials are for mashme platform only, not for the Help Portal area!


◦ How to change credentials on the MashMe platform (M206 error):

  • Go to https://app.mashme.io and log out (last option in main menu in top left corner)

  • Enter the platform (direct link to room or enter login page) and log in with the right credentials


◦ How to exit a room and go to the hall (rooms list):

  • When inside a room, there are 2 ways of loading the hall of rooms:


◦ How to exit the MashMe platform:

  • You can exit the platform in different ways:

    • From the Hall of Rooms:

      • Click on your name (top left)

      • Choose Logout

    • From inside a room:

      • Click the Exit arrow (top right)

      • Or click on your name (top left) and choose Logout

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