◦ How to enter a room in the MashMe platform:
You can enter a room in 3 different ways:
Use the link to the room, sent in the invite
Enter your credentials
You will be redirected to the virtual room
Go to the portal for your organization (https://organization.mashme.io)
Enter login details
The list of your rooms appears on the left; choose one or use the search field
Go to the mashme login portal (https://app.mashme.io)
Enter login details
The list of your rooms appears on the left; choose one or use the search field
Your credentials would be:
Mashme’s default credentials (first time you enter):
User: name@organization.org
Password: name-20XX, being 20XX the year you first joined mashme
We strongly recommend to change the default password
If your organization has SSO enabled:
You’ll need to enter the credentials you use for your org account access
Note that the SSO option will be available in https://organization.mashme.io
Beware that these credentials are for mashme platform only, not for the Help Portal area!
◦ How to change credentials on the MashMe platform (M206 error):
Go to https://app.mashme.io and log out (last option in main menu in top left corner)
Enter the platform (direct link to room or enter login page) and log in with the right credentials
◦ How to exit a room and go to the hall (rooms list):
When inside a room, there are 2 ways of loading the hall of rooms:
Open the menu icon (top left avatar) and choose the option "Leave this room"
Navigate at any time to https://organization.mashme.io
◦ How to exit the MashMe platform:
You can exit the platform in different ways:
From the Hall of Rooms:
Click on your name (top left)
Choose Logout
From inside a room:
Click the Exit arrow (top right)
Or click on your name (top left) and choose Logout