How to enter a room in the MashMe platform
You can enter a room in 3 different ways:
- Use the link to the room, sent in the invite
- Enter your credentials
- You will be redirected to the virtual room
- Go to the portal for your organization (https://organizationname.mashme.io)
- Enter login details
- The list of your rooms appears on the left; choose one or use the search field
- Go to the mashme login portal (https://app.mashme.io)
- Enter login details
- The list of your rooms appears on the left; choose one or use the search field
Your credentials would be:
- Mashme’s default credentials (first time you enter):
- User: username@organization.org
- Password: 10 random alphanumeric characters (autogenerated by the system)
- We strongly recommend to change the default password
- If your organization has SSO enabled:
- You’ll need to enter the credentials you use for your org account access
- Note that the SSO option will only be available at https://organizationname.mashme.io
Beware that these credentials are for mashme platform only, not for the Help Portal area!
How to change credentials on the MashMe platform (M206 error)
- Go to https://app.mashme.io and log out (last option in main menu in top left corner)
- Enter the platform (direct link to room or enter login page) and log in with the right credentials
How to exit a room and go to the hall (rooms list)
When inside a room, there are 2 ways of loading the hall of rooms:
- Open the menu icon (top left avatar) and choose the option "Leave this room"
- Navigate at any time to https://organizationname.mashme.io
How to exit the MashMe platform
You can exit the platform in different ways:
- From the Hall of Rooms:
- Click on your name (top left)
- Choose Logout
- From inside a room:
- Click the Exit arrow (top right)
- Or click on your name (top left) and choose Logout