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Participant does not see any video stream or sees them with a lag

Details


The participant has successfully completed the test at https://test.mashme.io but when connecting to a room, the video streams are not present or they are not played fluidly, with some visible lag


Problem Clarification


Video streams are not seen or are not fluid



Cause

The participant may have a large number of applications open (including videoconferencing applications such as Zoom, MS Teams, Skype etc.)  on the computer, which are taking resources necessary for the video stream to be processed correctly.


Solution

Close all unnecessary applications including any videoconferencing application (Zoom, MS Teams....).


Additionally, 

  • If you are using a wireless connection, try using a wired connection to your router.
  • If you cannot use a wired connection, try to get closer to your wireless access point or use a different wireless network if available, to reduce interference from other sources.




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