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MashMeTV: unable to create/load a recording


When a customer using MashMeTV tries to create a new recording, they are presented with the following message:

Problem Clarification

User is presented with an error message when trying to create a new recording for the interview.


Browser issue.

These problems are usually related to active plugins or installed extensions in the browser used.


We recommend one of the following solutions:

  • using an incognito window
  • clearing cache and temporary files in the browser
  • using another browser profile, without plugins/extensions
  • using another supported browser (participants experiencing these issues with Chrome have confirmed that Edge works ok)

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