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Browser permissions for devices (camera and microphone)

There are several ways (all available both in Windows and Mac OS) of changing Camera and Microphone permissions on a browser:

a) Using Prompts:

  1. Open browser (Chrome / Firefox / Opera / Edge)
  2. Go to https://test.mashme.io/
  3. When prompted, choose   Allow

b) Changing devices permissions, camera & microphone  (see details below)

a) Clicking on the Padlock icon  (see details below)


Browser
  Changing devices permissions
  Clicking on the padlock icon

Chrome
  1. Open Chrome browser Chrome
  2. At the top right, click   More More and then Settings
  3. Under "Privacy and security", click   Site settings
  4. Click   Camera / Microphone
  5. Turn on or off "Ask before accessing"
  • You can also copy and paste the following URLs on the address bar:
    • chrome://settings/content/camera
    • chrome://settings/content/microphone

Firefox
  1. Open Mozilla Firefox browser  Chrome 
  2. At the top right, click   Menu Fx57Menu and then Options (Windows) / Preferences (Mac)
  3. Under "Privacy & Security", scroll down to the   Permissions   section
  4. Click the   Settings   button for the Camera / Microphone
  5. Enter the website URL in the Search field and press the   Enter   key
  6. The website will display in the list
  7. Click on   Save Changes
  • You can also copy and paste the following URL on the address bar:
    • about:preferences#privacy

Opera
  1. Open Opera browser  Chrome 
  2. Go to   Settings and then Advanced
    1. On Windows: click the Opera icon (top-left corner in browser). At the bottom of the menu, click   Settings

    2. On Mac: click Opera in the toolbar (top-left in screen)   >   Preferences

  3. Under "Privacy and security", click   Site settings
  4. Click   Camera / Microphone
  5. Turn on or off "Ask before accessing"
  • You can also copy and paste the following URLs on the address bar:
    • opera://settings/content/camera
    • opera://settings/content/microphone


Edge
  1. Open Microsoft Edge browser  Chrome 
  2. At the top right, click   Settings & more More and then Settings
  3. Under "Site Pemissions", click   Camera / Microphone
  4. Use the drop-down menu and select the default device
  5. Turn on or off "Ask before accessing"
  • You can also copy and paste the following URLs on the address bar:
    • edge://settings/content/camera
    • edge://settings/content/microphone

Safari
Safari currently does not support the WebRTC video standard, which is one of the protocols that our platform needs.


We recomend using alternative browsers (aforementioned).


· Further settings:

  • If you're using a work/school device:
    • Your network administrator may have set camera/microphone settings for you.
    • In that case, you won't be able to change them as explained before.
  • Check the Privacy Settings in your device:
    • If you are running Windows 10 OS or later:
      • Go to:   Start   >   Settings   >   Privacy   >   Camera / Microphone
      • Check that the Camera/Microphone have access allowed
    • If you are running MAC OS 10.14.x (Mojave) or later:
      • Go to:   System Preferences   >   Security and Privacy   >   Privacy tab
      • Check that the Camera/Microphone are allowed in the desired Browser

· Related troubleshooting articles you may also like to check:


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