TABLE OF CONTENTS
How to see people connected to the session
To see people connected to a current session, go to Main Menu in the launching device and choose "Online People"
The Presence View is displayed, in which the Presenter can see the information about room members:
- All the members of the room (whether connected or not to the session) appear on this screen
- Connected participants will appear with a coloured circle around their avatar
- Participants with Raised Hand show shadowed and with a hand icon
- Note that, if the organisation has enabled any optional features (such as Remote Presenter, Translation or Assistant), the information will be shown in this panel
- Presence View can be displayed in List View or Grid View (default)
Note that all Participants can see this Presence View, but not all can moderate:
Moderation tools
Collective moderation tools
There are three buttons available in this Presence View (top right corner, from left to right):
- Disable screen sharing for all Participants
- Lower all raised hands
- Mute or Block all microphones
- Search By Name: Presenter can search for a Participant using the search box (only available in List view)
- Change View Type: Presenter can select between List or Grid view
- List View: a list with the members of the room is shown, with moderation tools beside each name
- Connected members appear on top of the list, not connected at the bottom
- Grid View(default): it shows the Participants as in the wall Layout
- Clicking on each avatar, the name of the Participant and moderation tools are displayed
- List View: a list with the members of the room is shown, with moderation tools beside each name
- Close Room Presence and return to Main Menu (arrow button on top right corner)
Individual moderation tools
These are (left to right) the moderation tools available, depending on the role of the participant to moderate:
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Note that multiple roles have these moderation tools: Presenter (RoomAdmin), RemotePresenter/s and Assistant
- Beware of having several users moderating at the same time, as their simultaneous commands may interfere with one another
For every moderation action they make, the Participant/s receive a message at the top of the screen informing accordingly
Note that some actions will not affect Translators nor Assistant:
- Assistant can be muted
- Assistant and Translator/s cannot be blocked (mic or cam)
Mute all vs block all microphones
- Mute all mics
- it is a temporary action
- it will only affect Students → they can activatetheir mic again if they want to speak
- note that they receive a notification informing their mics have been muted
- it will not affect Remote Presenters → their mic will keep their precious state (muted or open)
- Block all mics
- it will affect all Participants (Students and Remote Presenters); the system will ask for confirmation
- it is a permanent (but reversible) action:
- participants won’t be able to re-activatetheir mics until a moderator unblocks them; if unblocked:
- Students will come back with mic not locked → they can activate their mic again
- Remote Presenters will come back in the same state as before (muted or open mic)
- moderators can unblock mics individually or all at a time (no confirmation asked)
- participants won’t be able to re-activatetheir mics until a moderator unblocks them; if unblocked:
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The behaviour when using moderation tools by an Assistant or by a Remote Presenter will be as follows:
- If Assistant is the one who moderates:
- Action: Mute All
- Students will be affected → mics will be unlocked (regardless previous state), can re-activate mic
- Assistant itself will be affected → mic not locked (regardless previous state), can re-activate mic
- Remote Presenters will not be affected
- Action: Block & Unblock All
- Students will be affected; if unblocked, their mics will be unlocked (they can activate them)
- Assistant itself will not be affected
- Remote Presenters will be affected; if unblocked, same previous state (muted or open mic)
- Action: Block & Unblock Individually
- same as Block & Unblock All
- Action: Mute All
- If a Remote Presenter moderates:
- Action: Mute All
- Students will be affected → mics will be unlocked (regardless previous state), can re-activate mic
- Assistant itself will be affected → mic not locked (regardless previous state), can re-activate mic
- Remote Presenter itself will not be affected
- other Remote Presenters will not be affected
- Action: Block & Unblock All
- Students will be affected; if unblocked, their mics will be unlocked (they can activate them)
- Assistant will not be affected
- Remote Presenter itself will be affected; if unblocked, same previous state (muted or open mic)
- other Remote Presenters will be affected; if unblocked, same previous state (muted or open mic)
- Action: Block & Unblock Individually
- Students will be affected; if unblocked, their mics will be unlocked (they can activate them)
- Assistant will not be affected
- Remote Presenter itself cannot be blocked/unblocked
- other Remote Presenters will be affected; if unblocked, same previous state (muted or open mic)
- Action: Mute All
Best Practises during session
How to proceed during a session when an unidentified user (Remote Presenter or Student) is persistently introducing noise into the virtual or physical room?
- Noise is being introduced into the room by an identified participant → check Presence View:
- if a Participant’s mic is showing as active but they are not the Current Speaker → block it → done
- if the only mic active is the one of the Current Speaker → go to next step
- note that the mic icon shown in the Presence View does not indicate if the participant has their mic active (locked for Student or open for Remote Presenter) but if their audio reaches the multiplex threshold
- this means that a participant can introduce noise in room while their mic icon does not show activity
- this behaviour is similar to when a participant speaks lowly: they will be heard in the virtual and physical room but they won’t be shown in Current Speaker unless they raise their voice and trespass the multiplex threshold
- Mute all microphones
- it works → a student had left their mic locked by mistake and was interfering → done
- it does not work → either the student interfering has locked their mic again when they saw the notification or it was a remote presenter the one introducing noise → go to next step
- Block all microphones
- it works → done → unblock participants one by one as the Remote Presenters need to intervene or the Students raise their hands
- it does not work → speak with the Assistant or Translators via the private chats available