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Contact mashme.io Support Team

If you encounter any technical issue that requires support, you can reach us via chat or via email.


You can find it one click away in our live chat bubble.

Follow these simple steps:

1. Click on the chat bubble
(bottom right corner of the screen on any mashme page)
2. Fill in a short form:
  • Title
  • Name
  • Email
3. You will be able either to:
  • Initiate a live chat with a support representative (Message Us)
    • Our bot Jarvis will answer right away
    • Chat will be assigned to a live support member if necessary
  • Navigate through Frequently Asked Questions in our Help Portal (FAQs)
    • To open a live chat while browsing the FAQs, click "back" arrow (top left) several times until you reach the starting point

Note that if you are using a mobile device, the chat bubble may not appear; please read:

Contact mashme.io Support from a mobile device


You can contact us via ticket, sending an email to support@syncrtc.com.

For an optimal resolution time, please provide us with the following info:

  • Browser version you are you using (browser menu / “About browser”)
  • Operating system (Mac/Windows/...) and version
  • Short description of the problem

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