Splits - Help participants access them (Presenter)

Presenter: How to help participants re-enter the Split Room or the Main Room?

If a participant enters the Main Room when Split Rooms are already going on:

• They will be automatically redirected to their corresponding Split Room if they belonged to an existing group a the moment of launching them
  • This is, if the Split Groups are either “Custom” or “Saved Splits”
  • This does not apply to “Random” Split type, as only participants connected to the room at the moment of launching the splits are sent to them
• They will be sent back automatically to the Main Room when Splits time is over
• If the redirection (back and/or forth) is not automatic, a refresh on the participant’s browser will force it
  • Note that, if the user had not been assigned to any split group, they won’t be able to access them

If a participant leaves the platform unexpectedly during a Split Room:

• They need to log back in and enter the Split Room; there are two possible ways:
  1. In the Hall of Rooms with all the classrooms list, clicking either:
     1. On the first room of the list (with the name “BreakOut Room #XX”) → they will enter the Split Room
     2. On the Main Room name → they will be automatically redirected to the Split Room
  2. Pasting the link to the classroom in the URL: they will be automatically redirected to the Split Room
• They will be sent back automatically to the Main Room when Splits time is over

If a participant is not sent back to the Main Room when Split is over:

• They can come back in three possible ways:
  1. Refresh browser
  2. Click back arrow in browser
  3. Paste the link to the classroom in the URL

Related articles:

• Split into Rooms (Operate the Room)
• Splits (Help)