How to perform a hard refresh of your browser

Browser's cache are useful components for browsing webpages were static content is available. Cache-ing the static data of a webpage, the browser will be able to load faster the same page in the future using less connection bandwidth.


Nevertheless for dynamic websites as the mashme platform, the browser cache can also work against the users not actively refreshing all important parts of the session when the browser detects that the connection is fluctuating and/or the bandwidth is not big enough.


If as a user you are experiencing the problems to subscribe to all participants and/or lose video and/or audio of some of them suddenly, other than checking if the connection is ok, a hard refresh can also be recommended step to perform.


A hard refresh can be performed, on different browsers, as follows:


1. On Google Chrome browser


- for Windows and Linux users:


  1. Hold down Ctrl and click the Reload button.
  2. Or, Hold down Ctrl and press F5.
  3. Just open the Chrome Dev Tools by pressing F12. Once the chrome dev tools are open, just right click on the refresh button and a menu will drop down. This menu gives you the option of doing a hard refresh, or even clearing the cache and do a hard refresh automatically.



- for MAC OS users:


  1. Hold ⇧ Shift and click the Reload button.
  2. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.


2. On Mozilla Firefox or related browsers


- for Windows and Linux users:


  1. Hold the Ctrl key and press the F5 key.
  2. Or, hold down Ctrl and ⇧ Shift and then press R.


- for MAC OS users:


  1. Hold down the ⇧ Shift and click the Reload button.
  2. Or, hold down ⌘ Cmd and ⇧ Shift and then press R.