Network Troubleshooting

If you receive an error relating to Connectivity in or you cannot access this link at all please check the following:

Step 1:  Check your computer is connected to a network:



Step 2:  Make sure that you are connected to the Internet

        Open a supported Web Browser such as Google Chrome and browse to:





Step 3:  Check if your firewall and security settings are not blocking access.

        Check with your network administrator that the following ports are open:

            TCP: 80 & 443 (for the chat and presentation part of the platform)

            UDP: 36000-59999 (for the video and audio part of the platform)


Step 4:  Try connecting to the internet using a different network.