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Microphone Troubleshooting

If you cannot activate your mic, cannot be heard in room or have received an error in the Microphone section on the mashme test, please follow these steps one after another, until the issue is fixed:

Step 1

Refresh mashme room

Depending on the computer settings and the browser used, changes may not be automatically applied after plugging/unplugging an external device; a page refresh will force it, solving the issue

Step 2

Make sure that the microphone is correctly connected and turned on

Step 3

Check your system settings

Make sure your microphone is on the default recording device and that recording levels are correct:

Step 4

Check that you have closed all other programs or applications that may be using your microphone, such as:

  • Skype or Skype for Business   /   Facetime   /   Microsoft Teams   /   Zoom   /   ...
  • Any other browser tab or window using the microphone
  • Audio recording software

Step 5

If you’re using a headset, make sure the mute switch on the cord is off

Step 6

Check the browser permissions, using our related article:

Step 7

If after all these steps, the problem with the microphone persists, please:

Contact us

If you are still experiencing issues, please let us know at mashme.io support

Provide us with the following info:

  • Browser version you are you using (browser menu / “About browser

  • Operating system (Mac/Windows/...) and version

  • Are there any particular websites you visit and experience microphone problems?

    • If so, please add their URLs

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