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I can see videos but I do not hear anything

Please make sure that you have speakers and that they are on.

Once you check please follow the chrome recommendations for when no sound can be heard:

Have you been using Chrome and noticed that no sound is playing when viewing a website like YouTube in Chrome? Try some of these tips that will most likely resolve the issue:

  • Restart Chrome.

  • Double-check to make sure your mute button is not enabled on your computer. 

  • If you’re running a web app that has audio control like Pandora or YouTube, make sure the app is not muted.

  • Try using incognito mode. If you no longer see the error message, this means you may have an issue with a Chrome extension or theme. Learn how to disable Chrome extensions or themes.

  • Make sure you have the latest version of Chrome installed.

  • Clear your cache and cookies.

  • View the same website in another browser like Opera or Firefox and see if sound plays. If sound still doesn’t play in other browsers, it may be an issue with your computer or device.

  • Windows users: Check your sound mixer or audio settings. It could be possible that you have Chrome only muted. Click on the speaker icon in your system tray and click “mixer.” If there is a muted icon under Chrome, click on the icon to un-mute Chrome.

    • Make sure your sound drivers are up-to-date.

    Here are some other tips that typically resolve common issues with Chrome:

    • Check for malware as unwanted programs can interfere with Chrome. Try our helpful Software Removal Tool to check for malware (Windows only).

    • Double check to make sure you don’t have any unfamiliar plugins installed on Chrome. Type chrome://plugins into your address bar and disable any sound related plugins. 

    • View the same web pages in Chrome Beta or Chrome Canary and see if you still run into the same sound issue.

    • Try uninstalling Chrome and reinstalling the latest version of Chrome.

    • If you’re using an antivirus or firewall software, make sure Chrome is trusted or allowed by these programs. You can also try temporarily disabling your antivirus or firewall to see if this resolves the issue.


    If you’re still running into sound issues with Chrome, please let us know and provide us with the following info:

    1. What version of Chrome are you using? Check by clicking on the Chrome menu and click “About Chrome”

    2. Are there any particular websites you visit that have no sound? Please provide us with those URLs.

    3. What is your operating system (i.e. Mac, Windows, etc.) and what version?

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