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How can I recover/reset my password?

If you have forgotten your password, you can retrieve it by clicking on Forgot Password? on the login page:

Enter the email address associated with your user and click Send:

You will receive a confirmation email with a link (please check your Spam folder):

Use the link sent in the email to set a new password for your mashme.io account:

Additional info

  • In case you do not remember your email address, please contact us through support@syncrtc.com
  • In case you do remember the password but want to modify it, please check:
  • Note that, if your organization has SSO enabled, this process will not work for you
    • You will need to reset your password following your corporate Identity Provider instructions

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