If you have forgotten your password, you can retrieve it by clicking on Forgot Password? on the login page:
- Introduce your email address and click on "Continue"
- Click on "Forgot Password?"
- You will be presented with three options
- Request a Magic Link (check more info at Login to mashme.io)
- Set up a new password (via the "Reset Password" button)
- Return to the previous page (by clicking the back arrow)
- If chosen "Reset Password", enter the email address associated with your user and click Send
- You will receive a confirmation email with a link (please check your Spam folder)
- Use that link to set a new password for your mashme.io account
- Remember it is valid for 60 minutes
- In case you receive the messages: "Reset password link not valid" or "Reset password link expired", follow the instructions on the screen (go back to login page or request a new link)
- Note that the new Password Policy will apply (introduced in v 4.7 - Q2 2022):
- Password must be at least 8 characters long
- Mandatory presence of at least one upper case, one lower case, one number
Additional info
- In case you do not remember your email address, please contact us through support@syncrtc.com
- In case you do remember the password but want to modify it, please check:
- Note that, if your organization has SSO enabled, this process will not work for you
- You will need to reset your password following your corporate Identity Provider instructions