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How can I recover/reset my password?

If you have forgotten your password, you can retrieve it by clicking on Forgot Password? on the login page:

  1. Introduce your email address and click on "Continue"
  2. Click on "Forgot Password?"
  3. You will be presented with three options
    1. Request a Magic Link (check more info at Login to mashme.io)
    2. Set up a new password (via the "Reset Password" button)
    3. Return to the previous page (by clicking the back arrow)
  4. If chosen "Reset Password", enter the email address associated with your user and click Send 
  5. You will receive a confirmation email with a link (please check your Spam folder)
  6. Use that link to set a new password for your mashme.io account 
    • Remember it is valid for 60 minutes
    • In case you receive the messages: "Reset password link not valid" or "Reset password link expired", follow the instructions on the screen (go back to login page or request a new link)
  7. Note that the new Password Policy will apply (introduced in v 4.7 - Q2 2022):
    • Password must be at least 8 characters long
    • Mandatory presence of at least one upper case, one lower case, one number

Additional info

  • In case you do not remember your email address, please contact us through support@syncrtc.com
  • In case you do remember the password but want to modify it, please check:
  • Note that, if your organization has SSO enabled, this process will not work for you
    • You will need to reset your password following your corporate Identity Provider instructions

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