Enter your search term here...
Troubleshooting and FAQs
How can a customer view their tickets
How can a customer view restricted articles
Participant gets M102 error when trying to login into a session
Participant gets M206 error when trying to login into a session
Participant gets M300 error when trying to login to a session
Participant gets M500 error when trying to login into a session
CANVAS - Participant gets M206 error when trying to access
View all (9)
MashMeTV: how to recover a missing recording file
MashMeTV: interviewer's video remains visible
MashMeTV: unable to stop a recording
MashMeTV: unable to create/load a recording
MashMeTV: unable to upload recording to upick
View all (6)
Troubleshooting for Participants
Page is not loaded correctly or the audio and/or video has failed
Clear Chrome browsing data
Open a Chrome Incognito Window
Copy link button not working correctly in IE11
Participants do not hear audio when replaying a session recording
View all (6)
Most Frequently Asked Questions
How can I see the shared content bigger?
HowTo translate mashme to your preferred language
Can a user without a webcam connect and participate in a session?
Live Captions in Chrome
I have not received my credentials
How to perform a hard refresh of your browser
Participant is permanently stuck in a Split room
View all (21)
Screen Sharing not working on MacOS computer
Browser in launcher device experiences unexpected problems
Long URL sent via chat is incomplete (character limit exceeded)
What is the best way to share a YouTube video?
Can I use a Presentation Clicker to navigate while presenting?
Why do language tags appear near the user´s name on split rooms?
View all (8)
Special characters not supported in Email addresses
Characters allowed in user emails
The room is not launched on the videowall
HowTo add a participant to a launched room during an ongoing session
When are Email Notifications sent to participants?
View all (13)
Assistant is not seen/heard in the Room
mashme Responsive Web Design
Splits - How do they work? (Presenter)
Splits - How do they work? (Participant)
Splits - Help participants access them (Presenter)
Splits - Troubles with accessing them (Participant)
Splits (Presenter - Help 1) - Participant enters the Main Room when Split Rooms are already going on
View all (12)
Mentimeter embedded App
Mentimeter Integration - Best Practices
Mentimeter - Limitations
Mentimeter - Advantages
Mentimeter Polls vs Mashme Polls