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Knowledge base
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Requirements & General Settings
10
What do I need in order to start using mashme.io?
Which browsers are compatible with WebRTC?
What operating systems are compatible with mashme.io?
What ports does mashme.io need?
How do I configure my company’s firewall in order to utilize mashme.io?
See all 10 articles
Login & Logout
3
How do I access the platform?
How do I recover my password?
How do I exit the platform?
Profile
3
How do I change the name displayed on my profile?
How do I add or change my profile picture?
How do I change my password?
Teams
4
What is a team?
How do I create a team?
How do I add my team members to my contact list?
How do I see the teams to which I belong?
Contacts
4
How do I add other mashme.io users who are not in my team?
How do I search for a contact in my contact list?
How do I delete a contact from my contact list?
How do I block a contact?
Rooms
21
How do I create a new room?
How do I add a name to a new room?
How do I add a profile image to a new room?
What is a public room?
What is a private room?
See all 21 articles
Features
Instant Messaging
4
What is the Instant Messaging tool?
How do I send messages to my contacts in my rooms?
How do I send emojis?
How do I quote a contact in a multi-room chat?
Videoconference
9
What is the Videoconference tool?
How do I participate in a Videoconference?
How do I stop participating in a Videoconference?
How do I turn off my microphone?
How do I turn off my camera?
See all 9 articles
Phone Calls
1
What is the Phone Call tool?
File Sharing
8
What is the File Sharing tool?
What files can I share collaboratively?
What files can I only share for storage and download?
How do I upload content to a room’s repository?
How do I collaboratively access a file in the room?
See all 8 articles
Whiteboard
7
What is the Whiteboard tool?
How do I start using the whiteboard?
How do I draw on the board?
How do I write on the board?
How do I change the color of the stroke or text on the board?
See all 7 articles
Screen Sharing
4
What is the Screen Sharing tool?
How do I share my desktop?
How do I change the screen sharing to full screen?
How do I stop sharing my desktop?
Recording
1
What is the Recording tool?
The Moodle Plugin
1
What is the Moodle Plugin?
Smart Documents
1
What is the Smart Documents tool?
Google Drive Documents
3
What is the Google Drive Documents tool?
How do I create a new Google Drive Document?
Where is the new Google Drive Document stored?
Advanced Search
4
What is the Advanced Search tool?
Is it possible to connect other public or private repositories to Mashme.io?
How can I filter a search?
How do I add a file from a public document to my room?
Session Summary
1
What is the Session Summary tool?
Poll
8
What is the Poll tool?
How do I create a Poll?
How do I add more response possibilities to a poll?
Where is the result of the poll stored?
How do I create a poll with a limited time?
See all 8 articles
Google Maps
5
What is the Google Maps Tool?
How do I create a new Map?
How do I search on a map?
Where are the maps stored?
How can I share my Geolocation?
Notifications
3
What is the Notifications Tool?
How do I activate and deactivate platform notifications?
How do I activate and deactivate notifications for a specific room?
Characteristics
Characteristics
9
Real-Time Synchronization
Persistence
High Quality
Simultaneity
Collaboration
See all 9 articles
Payment
Payment
2
How do I get a 30-day pilot?
What are the payment methods available?
FAQ
Frequent Questions
4
My computer does not identify my webcam, microphone or audio system, how can I configure it?
The platform does not work as it should, how can I fix it?
When sharing my screen, the mirror platform appears, how do I solve it?
When creating, editing, or sharing Google Documents, the platform asks me for an authorization, is it safe?
Downloads
Guides and Documents
6
Quick User Guide
Brochure
Datasheet
MashmeRooms
Connection Guide
See all 6 articles
Room of the future
Student view
5
How do I use the chat?
How do I start my camera?
How do I speak to the room?
How do I raise my hand?
I can see videos but I do not hear anything
Help Desk Software
by Freshdesk
