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Requirements & General Settings
What do I need in order to start using mashme.io?
Which browsers are compatible with WebRTC?
What operating systems are compatible with mashme.io?
What ports does mashme.io need?
How do I configure my company’s firewall in order to utilize mashme.io?
See all 10 articles
Login & Logout
How do I access the platform?
How do I recover my password?
How do I exit the platform?
How do I change the name displayed on my profile?
How do I add or change my profile picture?
How do I change my password?
What is a team?
How do I create a team?
How do I add my team members to my contact list?
How do I see the teams to which I belong?
How do I add other mashme.io users who are not in my team?
How do I search for a contact in my contact list?
How do I delete a contact from my contact list?
How do I block a contact?
How do I create a new room?
How do I add a name to a new room?
How do I add a profile image to a new room?
What is a public room?
What is a private room?
See all 21 articles
What is the Instant Messaging tool?
How do I send messages to my contacts in my rooms?
How do I send emojis?
How do I quote a contact in a multi-room chat?
What is the Videoconference tool?
How do I participate in a Videoconference?
How do I stop participating in a Videoconference?
How do I turn off my microphone?
How do I turn off my camera?
See all 9 articles
What is the Phone Call tool?
What is the File Sharing tool?
What files can I share collaboratively?
What files can I only share for storage and download?
How do I upload content to a room’s repository?
How do I collaboratively access a file in the room?
See all 8 articles
What is the Whiteboard tool?
How do I start using the whiteboard?
How do I draw on the board?
How do I write on the board?
How do I change the color of the stroke or text on the board?
See all 7 articles
What is the Screen Sharing tool?
How do I share my desktop?
How do I change the screen sharing to full screen?
How do I stop sharing my desktop?
What is the Recording tool?
The Moodle Plugin
What is the Moodle Plugin?
What is the Smart Documents tool?
Google Drive Documents
What is the Google Drive Documents tool?
How do I create a new Google Drive Document?
Where is the new Google Drive Document stored?
What is the Advanced Search tool?
Is it possible to connect other public or private repositories to Mashme.io?
How can I filter a search?
How do I add a file from a public document to my room?
What is the Session Summary tool?
What is the Poll tool?
How do I create a Poll?
How do I add more response possibilities to a poll?
Where is the result of the poll stored?
How do I create a poll with a limited time?
See all 8 articles
What is the Google Maps Tool?
How do I create a new Map?
How do I search on a map?
Where are the maps stored?
How can I share my Geolocation?
What is the Notifications Tool?
How do I activate and deactivate platform notifications?
How do I activate and deactivate notifications for a specific room?
See all 9 articles
How do I get a 30-day pilot?
What are the payment methods available?
My computer does not identify my webcam, microphone or audio system, how can I configure it?
The platform does not work as it should, how can I fix it?
When sharing my screen, the mirror platform appears, how do I solve it?
When creating, editing, or sharing Google Documents, the platform asks me for an authorization, is it safe?
Guides and Documents
Quick User Guide
See all 6 articles
Room of the future
How do I use the chat?
How do I start my camera?
How do I speak to the room?
How do I raise my hand?
I can see videos but I do not hear anything
Help Desk Software